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PAYMENT, SHIPPING, REFUND, UPGRADE

 

1. What payment options do you support?

At PrestaLive.com we gladly accept several payment methods including Money Bookers, Paypal. You can send us your payment via Visa, Mastercard or all other kinds of credit cards.

 

2. How long will it take before I receive my products after purchase?

Right after your purchase, the download link will become available. If no download link is provided within 12 hours, please contact us. We will help you deal with any problem at the earliest possible time at your convenience.

 

3. What is the difference beetween multiple domains and developer license?

We have create a license guide article that define the terms and conditions for all license. Please click here to see the detail.

 

4. Which domain do I need to enter for multiple domains and developer license?

When adding product to cart, you will need to enter your live domain in Domain To Use box. Incase you select multiple domains license, you will need to enter the primary domain of your webshop. With developer license, you should enter the domain of your company or business.

 

5. Which domain should be entered if I have not had a live domain yet?

Incase you have not had a live domain yet, you can enter a temporary domain of the development or test site. Then when you get a live domain, please inform us about it.

 

6. After purchase product for live site, can I use it on a development site for testing?

Yes, after purchase product for live site, you are able to use it on a development site for testing.

 

7. In what case will the refund be applied?

We believe our services will meet your complete satisfaction. However, in case any problems occur, please notify us. Our refund policy is applicable in case the buyer would like to get money for unused or unexpired services on his account. In the event that a product is defective or does not function as specified, a refund will be obtained.

 

8. How to upgrade products?

You can contact us to get the upgrade of the product you buy. It means if you want the new version 1.2 from 1.1, please tell us. If there are small changes in the product version, upgrade will be free ( Example It is free for new version from 1.x to 1.y). However, when the product version is complemented with a lot more features or functions (we will release a new version, example from 1.x to 2.x), you need to pay to get the new version.

 

9. What is included in the prestashop module package?

Our module packages include everything needed for a prestashop module and an instruction file so that you can make it work.

 

10. What browsers are your prestashop module compatible with?

Our prestashop module are compatible with all popular browsers including Firefox 2.x, Firefox 3.x,  Internet Explorer 7.x, Internet Explorer 8.x, Opera 9.x, Safari, and Google Chrome 1.x. Or It will be specfied in the description of each module.

 

11. What should I do if I can’t install the prestashop module?

If you follow our installation instructions but you can not get it done, please contact us.